Massive Media Store — Return & Refund Policy

Massive Media LLC partners with Printful to produce and fulfill our merchandise. Each product is made to order. Please review product descriptions, size charts, colors, and shipping information before completing your purchase.

Returns & Exchanges

We do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind, except where required by applicable law.

If you received a different size, color, or product than what you ordered, please contact us so we can help resolve the issue.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or incorrectly printed, contact Info@MassiveMediaMS.com within 30 days of delivery. Please report problems promptly so we can coordinate with Printful.

Include:

  • Your name and order number.

  • A description of the problem.

  • Clear photos showing the affected item and the issue.

  • Photos of the packaging if it arrived damaged.

Once the issue is reviewed and approved, we will arrange a replacement at no additional cost or a refund for the affected item. Please do not mail anything back unless you receive return instructions.

Lost Packages

If your order has not arrived, check your tracking information and confirm the shipping address. Contact us within 30 days of the estimated delivery date so we can investigate with Printful and the carrier.

Packages confirmed lost in transit may qualify for a replacement or refund. If tracking shows delivery but you cannot locate your package, contact us promptly for assistance.

Incorrect Addresses & Unclaimed Shipments

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect address or because the shipment was not claimed, additional shipping charges may apply before it can be resent.

Contact us promptly if you receive a delivery or return-to-sender notice. Returned packages cannot be held indefinitely, and Printful may donate unclaimed returns after 30 days.

Refunds

We will notify you when a refund is approved. Approved refunds will be returned to the original payment method. Processing times vary depending on your bank or payment provider.

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws. Where the law provides additional return, cancellation, or refund rights, those rights apply.

Contact Us

For help with an order, email Info@MassiveMediaMS.com with your order number.

Effective Date: 3.20.26

Massive Media LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application (“Massive Media Radio”) and our website (“MassiveMediaMs.com”) (collectively, the “Services”).

1. Information We Collect

a. Personal Data

  • We may collect personally identifiable information that you voluntarily provide, including:

  • Name

  • Email address

  • Contact information submitted through forms, contests, or newsletters

b. Usage Data

  • We automatically collect certain information when you use our Services:

  • IP address

  • Device type, model, and operating system

  • Browser type

  • App usage behavior and navigation patterns

  • Listening activity, session duration, and interaction with streaming content

  • Referring URLs and timestamps

c. Cookies & Tracking Technologies

  • We use cookies, SDKs, pixels, and similar technologies to:

  • Maintain functionality

  • Understand user engagement

  • Personalize content and ads

You may manage cookie preferences through your browser or device settings.

2. Embedded Player & Streaming Data Disclosure

Massive Media Radio includes streaming audio players and embedded media.

  • When you interact with these features:

  • Streaming providers may collect IP address, device data, and listening behavior

  • Data may be used for performance monitoring, analytics, and licensing/reporting purposes

  • Third-party streaming infrastructure may independently process your data under their own privacy policies

By using the streaming features, you acknowledge that such data processing is necessary to deliver audio content.

3. How We Use Your Information

  • We use collected data to:

  • Provide and operate the Services

  • Deliver streaming audio content

  • Improve performance and user experience

  • Personalize content and recommendations

  • Send updates, marketing communications, and promotions (where permitted)

  • Respond to inquiries and support requests

  • Analyze usage trends and engagement

  • Detect, prevent, and address fraud or security issues

4. Advertising & Analytics Disclosure

  • We may use third-party analytics and advertising tools, which may include:

  • Google Analytics

  • Firebase

  • Google AdMob

These services may collect:

  • Device identifiers

  • Usage data

  • Location (approximate)

  • Ad interaction data

These third parties may use cookies, mobile ad IDs, and similar technologies to:

  • Deliver personalized advertisements

  • Measure ad performance

  • Analyze user behavior

You can opt out of personalized advertising through:

  • Device settings (iOS/Android ad tracking controls)

  • Browser cookie preferences

5. How We Share Your Information

We do not sell your personal information. We may share data in the following circumstances:

  • Service Providers: Hosting, analytics, streaming, and communication vendors

  • Advertising Partners: For ad delivery and measurement (subject to applicable laws)

  • Legal Compliance: When required by law, subpoena, or legal process

  • Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

  • We retain personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

8. Your Privacy Rights

a. GDPR (European Economic Area & UK)

  • If you are located in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your data

  • Right to correction

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

Legal Basis for Processing:

We process your data based on:

  • Consent

  • Legitimate interests (e.g., improving Services)

  • Performance of a contract

  • Legal obligations

b. CCPA/CPRA (California Residents)

  • If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to know what personal data is collected

  • Right to request deletion of personal data

  • Right to correct inaccurate data

  • Right to opt out of the “sale” or “sharing” of personal information

  • Right to limit use of sensitive personal information

Do Not Sell or Share My Personal Information:

While we do not sell personal data, certain advertising

Return & Refund Policy